Setting up Apple Music


There are different ways to set up Apple Music - depending on your internet connection and the type of device you have. Choose the one that's relevant to you below.


If you currently have a subscription for Apple Music directly with Apple, this will need to be cancelled in order to enjoy Apple Music membership through EE. To do this immediately, you will need to call Apple directly on 08001076285 or alternatively you can follow the guidance here.


If you are setting up Apple Music for the first time on EE, simply text MUSIC to 150 and reply YES to the follow up text message (make sure you have the bill payer’s permission). You’ll receive further instructions on how to download and enjoy free Apple Music.


If you have an existing Apple Music membership directly with Apple, you will still be eligible for the free data to stream Apple Music. Simply text STREAM to 150.


Using an iPhone on the EE mobile network?

Step 1. You'll receive a text confirming your membership of Apple Music and asking you to click the link to get started.


Step 2. Your Apple Music membership from EE is verified. The Apple Music app opens automatically and your Apple Music membership from EE is verified.


Step 3. You'll then need to confirm you want to link your Apple ID to your Apple Music membership from EE.


Step 4. You need to choose your favourite music genres so Apple Music can suggest types of music you'll enjoy.


Step 5. You also need to select your favourite artists and bands so Apple Music can suggest tracks from your favourite performers.


Step 6. You're now set up and can start enjoying the 40 million+ tracks available with Apple Music as well as radio stations curated by music industry experts.


Using an iPhone on WiFi?


Step 1. You'll receive a text confirming your membership of Apple Music and asking you to click the link to get started.


Step 2. When you've clicked the link the Apple Music app will open automatically and your Apple Music membership from EE will be verified.


Step 3. You will receive a verification PIN by text - enter this into the verify membership screen.


Step 4. Link your Apple ID to your Apple Music membership from EE by entering your Apple ID username and password.


Step 5. You need to choose your favourite music genres so Apple Music can suggest types of music you'll enjoy.


Step 6. You also need to select your favourite artists and bands so Apple Music can suggest tracks from your favourite performers.


Step 7. You're now set up and can start enjoying the 40million+ tracks available with Apple Music as well as radio stations curated by music industry experts.


Using an Android device on the EE mobile network?


Step 1. You'll receive a text confirming your membership of Apple Music and asking you to click the link to get started.


Step 2. You'll then need to download the Apple Music app. When you're asked how you want to download it, choose Play Store.


Step 3. In the Google Play Store, select the install button to download the Apple Music app.


Step 4. Accept the conditions to download the app.


Step 5. In the Google Play Store, open the Apple Music app.


Step 6. Accept the Apple Music app terms and conditions.


Step 7. Your Apple Music membership from EE is verified.


Step 8. Select 'Create an Apple ID' or skip this step if you already have one.


Step 9. Select your home country.


Step 10. Accept the Apple ID terms and conditions.


Step 11. Choose an Apple ID username and password.


Step 12. Enter your payment card details. These are required to set up an Apple ID but after the free six-month period you'll pay for your Apple Music membership via your EE bill.


Step 13. Your Apple ID is now linked to your Apple Music membership from EE and you're set up and ready to go.


Using an Android device on WiFi?

Step 1. You'll receive a text confirming your membership of Apple Music and asking you to click the link to get started.


Step 2. You'll then need to download the Apple Music app. When you're asked how you want to download it, choose Play Store.


Step 3. In the Google Play Store, select the install button to download the Apple Music app.


Step 4. Accept the conditions to download the app.


Step 5. In the Google Play Store, open the Apple Music app.


Step 6. Accept the Apple Music app terms and conditions.


Step 7. Your Apple Music membership from EE is verified.


Step 8. You'll receive a verification PIN by text. Enter this into verify membership screen.


Step 9. Select 'Create an Apple ID' or skip this step if you already have one.


Step 10. Select your home country.


Step 11. Accept the Apple ID terms and conditions.


Step 12. Choose an Apple ID username and password.


Step 13. Enter your payment card details. These are required to set up an Apple ID but after the free six-month period you'll pay for your Apple Music membership via your EE bill.


Step 14. Your Apple ID is now linked to your Apple Music membership from EE and you're set up and ready to go.


Cancelling if you already have Apple Music membership?


We'll remind you to cancel your existing Apple Music membership while you're setting up your Apple Music Membership from EE. This means you won't pay for the service twice. Here are the steps to follow - on iPhone and on Android devices.


Cancelling on iPhone

Step 1. You'll be notified you have an existing Apple Music membership direct with Apple. Select OK.


Step 2. From the Apple Music home screen select the Apple Music account icon - on the top left corner of the screen.


Step 3. You'll see your Apple Music account page and select 'View Apple ID' from the menu.


Step 4. You'll then see your Apple Music account page. Select 'Manage' from the Subscription menu.


Step 5. On your Apple Music membership account page, switch the 'Automatic Renewal' toggle to OFF.


Cancelling on Android

Step 1. You'll be notified you have an existing Apple Music membership direct with Apple. Select 'OK'.


Step 2. Select the Navigation menu and then from the Apple Music membership account screen, select the arrow to the right of your name.


Step 3. You'll then see your Apple Music account page. Select 'Manage Membership' from the menu.


Step 4. On your Apple Music account page, choose 'Manage' from the Subscription menu.


Step 5. Swipe left to switch ‘Automatic Renewal’ off.


Unable to verify Apple Music membership?


There are a number of things you can try:

  • Check that the correct mobile number is showing on your phone:
    iPhone – Settings>Phone>My Number
    Android – Settings> About Phone>My Phone Number
  • If you cannot change the number manually, try turning your phone off and on, then check the number again.
  • If the correct mobile number is showing, you may need to remove the Apple Music app and re-install. 
  • Once done, click on the link in the text message to activate correctly with EE.


If this still doesn’t work, we would recommend giving EE customer services a call on 150 from your EE phone or 07953 966 250. They will check to see that this is set-up correctly.

If an incorrect mobile number is showing (in case you’ve ported your number over to EE), your SIM needs refreshing to display the correct number then the offer should work. To request this please call customer service on 150 from your EE phone or 07953 966 250. If you are a personal pay monthly customer on an EE plan, you can also login to My EE online and click the popup box when available to speak with EE via live chat.