If your purchase includes cashback, it will be paid directly into your chosen bank account by the 30th of each month. The first payment will follow 2 months after connection. The first payment will be a double payment, and then monthly after that for the life of the contract or agreed cashback duration.

If you have selected an one-off cash back deal, we will pay the cash back amount within 90 days from the date of connection.

If you have chosen redemption cash back deal offered on our website, cashback will be paid in instalments through claim process and instructions on how to claim will be provided with your order. For example, if you are on 24 month contract, the cashback is claimable by instalments in months 6, 9, 12, 15, 18 for new connection or upgrade.


If you are on 12 month contract, the cashback is claimable by instalments in months 4, 6, 8, 10, 12 for new connection or upgrade.


Cashback will become void for customers who disconnect from the network prior to their payment being made.