When you purchase your phone from us, provided you have agreed to the insurance option, we activate your insurance cover with Warranty and Creditor Services (WCS) which is the insurance company we use to supply the cover. Warranty and Creditor Services will then write to each customer confirming the cover and giving confirmation of the Direct Debit set up. On month two, Warranty and Creditor Services will collect the monthly premium by Direct Debit from your account as agreed.


Claims Procedure:


In the event of Theft of the Equipment you must within 24 hours of discovery of the incident notify:

  • Your telephone service provider to bar Your Equipment from further use within 24 hours.
  • The police and obtain a crime reference
  • The Administrator within 48 hours to obtain a claim form either by telephone on 01256 471387, by email to claims@wcsinsurance.co.uk or complete a claim form online at https://wcsinsurance.co.uk/


For any other claim issues please contact WCS using the above details or complete an online claims form on their website.