You’ll need a compatible EE phone.
You can use WiFi Calling on the iPhone 5c and all later iPhone models, as well as:
Samsung Galaxy S8, S8+, S7, S7 edge, S6, S6 edge, S6 edge+, A3 (2017), A5 (2017), GS5 (2017), Nexus 5X, Nexus 6P, Nokia 3, Nokia 5, Lumia 550, 650, 950, 950XL, HTC 10, HTC U11, BlackBerry Priv, BlackBerry Dtek 50, BlackBerry Dtek 60, BlackBerry KEYone, Google Pixel, Google Pixel XL, Huawei P10, P10 Lite and P10 Plus.
Depending on your phone model and where you purchased it, some Android and Windows devices don’t support WiFi Calling.
Who can get WiFi Calling?
Anyone on an EE pay monthly plan with a compatible phone or tablet.
Sorry, it’s not available on pay as you go yet.
It’s also available to all corporate customers on a 4GEE plan with a compatible device. However, it won’t work with Voice VPN, Freedom or Mobile Voice Recording.
If you’re a corporate 3G user you can easily upgrade to 4G to use WiFi calling – get in touch with your account manager.
Setting up WiFi Calling
WiFi Calling is easy to set up.
Just connect your phone to WiFi, ensure you have the latest software installed and switch on WiFi Calling in your settings.
The process is slightly different for each phone – click on yours to see how it’s done:
How WiFi Calling works
Calling and texting with WiFi Calling
You don’t need to download an app or plug anything in. Just call, text and send picture messages as normal whenever you see the WiFi Call indicator in the top left of your screen.
Moving out of WiFi coverage
If you're on the move while making a call, you’ll automatically switch to 4G as you move out of range of your WiFi coverage and vice versa to allow your call to continue. > Check if your phone supports 4G Calling.
If your phone doesn’t support 4G Calling or you don’t have 4G coverage, then your call will drop as you move out of WiFi coverage and you’ll need to call again once you have a mobile or WiFi signal.
Remembering the WiFi network
Once you’ve connected to a private WiFi network your phone will reconnect automatically next time you’re in range. So you only need to connect once at home, for instance. If you're using public WiFi, you may need to reconnect each time.
Calling 999 with WiFi Calling
You can call the emergency services on 999, but they can’t identify your location. So you should use a fixed line phone for these calls and only use WiFi Calling as a last resort. You should never rely on WiFi Calling as your only way to call 999.
What you'll pay
There's no change to your regular bill when you use WiFi Calling. Calls and texts come out of your monthly allowance. If you go over your allowances we’ll charge you at standard rates. Calls made using WiFi Calling will not be shown as WiFi calls on your bill.
Why calls over WiFi are part of your monthly allowance
Although the call or text starts on a broadband connection, it’s simply using it to get on to the EE network. The EE network still carries the call and makes it possible.
WiFi Calling won’t use up any of your EE data allowance – you’ll be using WiFi, rather than the EE network. And the amount of data it uses is tiny – a half hour call uses about 10MB, compared to 700MB to download a movie.
Problems with WiFi Calling
I have a compatible device, but don't see a WiFi Calling setting in my menu
You may need to update to the latest version of your phone's software.
My device is connected to WiFi, but I don’t see the WiFi Call indicator
If your WiFi signal isn’t strong enough to support a voice call, your phone won’t show the WiFi Calling indicator – this can sometimes happen over busy connections.If this happens at home, there may be a problem with your internet connection. Check if you can access the internet on your phone or other devices.
I’m getting poor call quality over WiFi Calling
Your broadband service may not have enough bandwidth to support WiFi Calling – we recommend at least 1mbps. Your broadband speed may be limited, or you could be using your bandwidth to its limit by streaming movies or other activity.
If you're using public WiFi, congestion or low bandwidth may affect call quality. Check you’re logged in correctly – not all public WiFi hot spots will keep you logged in. And if you’re still getting a poor connection, try turning off WiFi.
I can’t use WiFi Calling when abroad
Sorry, WiFi Calling isn’t available abroad at the moment.
I can’t change my settings for Call Waiting, Call Forwarding or Withhold Number when connected to WiFi Calling
You can’t activate these services while you’re on WiFi Calling and don’t have a mobile signal. Best to set them up beforehand. You can’t deactivate Call Forwarding while you’re using WiFi Calling, even when you have network coverage.