If your handset develops a manufacturers fault within 30 days we will exchange it for a new handset. To return a faulty handset within our returns policy please contact us by email at [email protected] or call our customer services on 0203 553 1762 to arrange an exchange. Once we have received your handset we will assess the fault and call you on your preferred contact number. You must return the handset using the returns label we send you.



Returning a faulty EE iPhone

Apple themselves deal with any warrantable issues after 14 days of purchase.  Please contact Apple directly who will exchange the handset.

In order to arrange an exchange, simply contact Apple on 0800 107 6285 or visit Apple's website to book an appointment.