If unfortunately you are dissatisfied with the product for whatever reason or simply change your mind within 14 days of receiving the device, you are entitled to exchange or return the product (the 1st day being the day after receipt of delivery).


Please note that in order for us to accept your phone for a cancellation it must meet the following criteria:

  • Must be in its original box and packaging which must remain undamaged;
  • The protective film must still be applied to the handset;
  • Must be returned with its original charger, leads and any other in box product it was delivered with;
  • Must be returned with any additional gift you may have received as a result of the phone contract (free cases, headphones etc.);
  • You must remove any PIN or passcode and return the phone to factory settings (if it's an Apple product, remove iTunes account).